Privacy Policy


PrimeVR Inc respects the privacy of its online visitors and users of its products and services and complies with the Privacy Shield Framework as agreed to by the US Department of Commerce and the European Commission. PrimeVR Inc recognizes the importance of protecting information collected from users and has adopted this privacy policy to inform users about how PrimeVR Inc gathers, stores, and uses information derived from their use of PrimeVR Inc products, services and online sites.

This policy is current as of its last revision date. However, please note that this policy may be amended from time to time to reflect changes and additions to the privacy policy. Please check back for the most current version before relying on any of the provisions in this privacy policy.

Collection of Information

By using PrimeVR Inc's online sites, products, and services, users agree that PrimeVR Inc collects and processes the personally identifiable information (as defined below) they provide by using PrimeVR Inc software, or during any exchange with PrimeVR Inc. PrimeVR Inc will not share any personally identifiable information with other parties except as described in this policy. PrimeVR Inc also processes anonymous data, aggregated or not, in order to analyze and produce statistics related to the habits, usage patterns, and demographics of users as a group or as individuals. Such anonymous data does not allow the identification of the users to which it relates. PrimeVR Inc may share anonymous data, aggregated or not, with third parties.

Personally Identifiable Information

"Personally identifiable information" is information that can be used to uniquely identify a user such as name, address or username. If you are an EU user, "personally identifiable information" means "personal data" within the meaning of article 2 a) of the Directive 95/46 of 24 October 1995. You may be asked to provide personally identifiable information during the sign in process, and then in connection with the use of PrimeVR Inc’s products, services and online sites. While PrimeVR Inc collects personally identifiable information on a voluntary basis, for certain products and services PrimeVR Inc's collection of personally identifiable information may be a requirement for access to the product or service or to process a user’s order. 

Use of personally identifiable information

Personally identifiable information is used internally by PrimeVR Inc to deliver, develop and improve products, content and services, to which users have subscribed, and to answer users’ requests. In addition, PrimeVR Inc may allow third parties performing services under contract with PrimeVR Inc, such as order or payment processors or merchandise warehouse and fulfillment services, located in and outside the European Union, to access and use personally identifiable information, but only to the extent necessary to provide those services. 

PrimeVR Inc may use personally identifiable information provided by users to send them information about PrimeVR Inc, including news about product updates, contests, events, and other promotional materials, but only if the users agree to receive such communications. PrimeVR Inc will not share any personally identifiable information with third parties for marketing purposes without your consent.

PrimeVR Inc may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger we may transfer personally identifiable information to the relevant third party with the user’s consent if required by law.

Children Under The Age of 13

PrimeVR Inc will not knowingly collect personally identifiable information from any person under the age of 13. PrimeVR Inc encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.

Cookies and Other Information on a User's Machine

PrimeVR Inc’s products, services and sites may employ cookies and other technologies such as web beacons and pixel tags. Cookies are bits of electronic information that can be transferred to a user's hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. Use of cookies is typically associated with websites. This cookie allows you to move from page to page without having to sign in again on each page. Similarly, if you enter information during your session, such as age verification data, this will be stored as a cookie and you will not have to re-enter such information during that session. We may also use third party web site analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our websites, such as referring web site addresses, page views and browser types.

However, users can disable cookies by changing their browser settings.
PrimeVR Inc also stores on a user’s hard drive a unique authorization key or CD-Key that is either entered by the user or downloaded automatically during product registration. This authorization key is used to identify a user as valid and allow access to PrimeVR Inc's products, services and third party games. This key is necessary for PrimeVR Inc to supply any products and services subscribed by users.


PrimeVR Inc gives users the option to receive promotional email communications from PrimeVR Inc. Users may opt out of these communications. Instructions for discontinuing receipt of promotional email communications from PrimeVR Inc will be provided in email communications to users.

Storage and Security of Personally Identifiable Information

Personally identifiable information provided to PrimeVR Inc will be collected, processed and stored by PrimeVR Inc in the United States. PrimeVR Inc has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Corrections, Updates and Removal of Personally Identifiable Information

If you are concerned about the accuracy of personally identifiable information maintained by PrimeVR Inc or wish to review, access, amend or correct it, or would like your personally identifiable information removed from PrimeVR Inc's records or otherwise deactivated, please contact us here. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Contacting PrimeVR Inc

If you have any questions or complaints about this privacy policy, or the privacy practices of PrimeVR Inc, please contact us here. You may also contact PrimeVR Inc Corp. at the address below.

PrimeVR Inc
3710 Allan Drive SW,
Unit 6,
T6W 2C4,

Privacy Shield

PrimeVR Inc complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. PrimeVR Inc has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

In compliance with the Privacy Shield Principles, PrimeVR Inc commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact PrimeVR Inc here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at As explained in the Privacy Shield documentation ( certain residual claims not resolved by other means may be subject to binding arbitration. In such event, an arbitration option will be made available to you.

The Privacy Shield Principles describe PrimeVR Inc's accountability for personal data that it subsequently transfers to a third party agent. Under the Principles, PrimeVR Inc shall remain liable if third party agents process the personal information in a manner inconsistent with the Principles, unless PrimeVR Inc proves it is not responsible for the event giving rise to the damage.

The Federal Trade Commission has jurisdiction over PrimeVR Inc’s compliance with the Privacy Shield.